> For the complete documentation index, see [llms.txt](https://docs.voltjuice.xyz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.voltjuice.xyz/help-center/readme.md).

# Help Center

What to check when a deposit, an order, or a withdrawal does not move.

Use this page when a screen does not match what you expected. The longer explanations live in Documentation. Do not send a seed or a private key while you troubleshoot.

| What you see                  | What to check                                                                                                                                                                          |
| ----------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Deposit has not credited      | Asset, network, and address on the Deposit page. Minimum 5 USDC. Arbitrum USDC credits directly. Other supported networks convert on this page. Wait one or two minutes, then refresh. |
| Wallet move will not confirm  | The wallet needs the USDC and a little ETH on Arbitrum for the network fee. That ETH is the fee, not the ARB token.                                                                    |
| Order rejected                | Size, price, or margin. About $10 notional. TWAP about $100. The trigger has to sit on the correct side of the mark. Read the line on the ticket.                                      |
| Limit still open              | It is waiting for the book, or for you to cancel it. It is not a position yet.                                                                                                         |
| One-click close rejected      | The position is under about $10. Increase the size, then close.                                                                                                                        |
| Another device will not trade | Desktop, the phone browser, and Telegram each need their own confirmation.                                                                                                             |
| API key lost                  | Revoke it on the API page and generate another. This site does not keep a copy. An API wallet cannot withdraw.                                                                         |
| Referral withdrawal waiting   | Confirm on the referrals page. The smallest withdrawal is $1. The fee is from $1 to $3. If the extract pool is empty, try later.                                                       |
| Chart or markets blank        | Refresh. An accepted order is still in the table under the chart.                                                                                                                      |

Questions: <info@voltjuice.xyz>. Write from the email on the account. Include the market, the time, and the line the ticket printed.

{% hint style="danger" %}
VoltJuice will never ask you to paste a seed phrase or a master private key into chat, email, or a form.
{% endhint %}


---

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